Returns/Exchange Policy

Return and Exchange Guidelines:

  • Ensure the items remain unused and unwashed.
  • Only return/exchange requests made within 2 days of receiving the product will be considered.
  • The product should retain its labels and tags; items lacking original tags won't be accepted.
  • Customised products are ineligible for return or exchange.
  • Product pickups for approved return/exchange requests will occur within 5-7 days.
  • Sale items are non-refundable.
  • If you have to cancel an order, please do before your order is shipped if do so  we will refund the entire amount. 
  • If the product arrives in poor condition or if the packaging is compromised, kindly decline the package. Email us at info@sancher.in with your Order ID, and we will arrange a replacement at no extra charge.

 

How can you raise a return request?

Please reach out to info@sancher.in within 2 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.

 

What if you don't the like the product?

No worries! We acknowledge that there may be instances where you are dissatisfied with the received product, either due to personal preference or a perceived discrepancy from the displayed item. In such cases, our flat 7-day return policy is applicable, excluding clearance sale items.

Upon the product's arrival, you will be issued store credit or a gift card, enabling you to make purchases of your choice from our website.

 

Who bears the shipping charges for returning the products?

We provide a pick-up service for areas served by our logistics partners. The return package will be collected within 2 - 5 business days from the request date.

If reverse pick-up isn't feasible in your location, you may choose to self-ship the products using a reliable courier after initiating a return. Ensure the products are unused, unwashed, and have intact tags. We will reimburse the return courier charges.

The package should be addressed to our shop location: 

Sacher Sarees
99, 2nd St, AC Block, Anna Nagar,
Chennai, Tamil Nadu -  600040